We work hard to ensure that your visit to Higher Holistics and Elle-Jay Nail Design is as relaxing and enjoyable as possible.  The following customer guide provides valuable information and guidelines.

• We only see ONE client at a time.  This ensures you get the full attention you deserve for the entirety of your visit - All our clients love the feeling of exclusivitiy this provides.  You get your own personal therapist at no extra cost.
• All our therapists are fully qualified and insured to carry out your treatments.
• We are members of The Guild of Holistic Therapists and The Guild of Nail Technicians.
• We provide a text or email reminder service upon request.  If you cannot make your appointment please contact us to cancel or to rearrange.  Please give us as much notice as possible, a cancellation fee of 50% will be charged for any missed appointments.
• New clients will be subject to a confidential consultation which is a requirement prior to treatment.  Some existing conditions such as diabetes and heart conditions, or those taking prescribed medication will be subject to approval by a medical professional or your GP.  A letter must be provided.
• Pregnancy - for safety and comfort we do not carry out any treatments in the first trimester.  Treatments may be possible after this time with the go ahead from your midwife.  A letter must be provided.
• Please switch off all mobile phones during your appointment.  We prefer to keep things quiet and stress free.
• Please make alternative arrangements for child care.  This is for their safety and your enjoyment.
• Pedicures - please bring sandals or flip flops to wear home which will allow the polish plenty of time to dry.

If you have any questions we will be delighted to help.  Just pick up the phone and give Lisa a call.